Shipping Policy

We offer free shipping on all orders over $50. If you place your order today, your order will be handed over to the logistics provider within 1 to 2 business days after your purchase, you will receive an email confirmation once your item ships.

At present, we can ship to the following countries and regions. Countries and regions not listed are unable to receive deliveries. Shipping Info:

Countries

Shipping Method

Transit Time

(Not including processing time)

Shipping Cost

United States

Standard Shipping

5-7 Business Days

$6 or Free shipping on orders over $50

 

Denmark,
Austria,
Germany,
Italy,
Norway,
Czechia,
Belgium,
France,
Poland,
Ireland,
Sweden,
Switzerland,
Finland,
Netherlands,
Portugal,
Spain
United Kingdom

Standard Shipping

4-9 Business Days

$6 or Free shipping on orders over $50

Australia, New Zealand,Canada

Standard Shipping

7-12 Business Days

$6 or Free shipping on orders over $50

Israel,
Japan,
Singapore,
United Arab Emirates,
Hong Kong,
Malaysia

Standard Shipping

3-8 Business Days

$6 or Free shipping on orders over $50

 

The order cutoff time is 2:00 PM (MST). Orders placed after 2:00 PM will be processed on the next business day.

Please note that all shipping times are estimates, and neither we nor the shipping company can guarantee specific delivery dates. Therefore, if you need your product by a certain date, we recommend placing your order well in advance to allow for any potential delays.


Order Cancellations:

Our cancellation policy allows customers to cancel orders within 6 hours of placing them, with no additional fees. If an order has already been dispatched, we are unable to cancel your order. 


Customs & Import Duties (VAT):

In some cases, there will be VAT (Value Added Tax), other taxes, customs and/or duty fees levied by your destination country. These additional charges are not included and are the responsibility of the recipient. We cannot determine the charges since customs and taxation policies vary widely from country to country. Please contact your local customs office if you have any questions. 

The product prices and shipping costs displayed at checkout do not include any additional Import duties, taxes, or fees that your country or region may require.

Please keep in mind that in most cases, no duties will be charged; however, if duties are assessed, you will be responsible for paying any unpaid charges.

Incorrect Delivery Addresses:

Please contact our customer service team as soon as possible. If your order has not yet been shipped, we can update your address free of charge. However, if your order has already been dispatched, we may not be able to change the address. If a re-delivery is required, the shipping company will charge a fee for this service, which you will need to cover if you request a re-delivery.

For any questions regarding shipping and delivery, please feel free to contact us at hello@themonow.com

Contact us:

Address: 1948 Grove St,Boulder,Colorado 80302, US

Phone: +1(713)438-7262

Email: hello@themonow.com

Working hours: Monday-Friday AM9:00-PM5:00 (MST)